Support Documentation Writing.
I write help articles and support material for web applications. Most people like to figure things out on their own before they call support. When customers have questions, they can turn to a comprehensive collection of articles that addresses their needs before they place a single phone call. Diving into the details, I'll:
- Learn your web application inside and out, write comprehensive support documentation for users.
- Write scripts for support videos. (Bonus: I can help facilitate voice over files and have excellent recommendations for animation and video production.)
- Write in-app content as needed
- Quality assessment: periodically review and test the application to make sure any updates are working properly, and that support documentation is up to date.